​Your Privacy Matters to Us

 

At Conservatory Insulation Specialists Ltd, we’re committed to protecting your personal information and respecting your privacy. This policy explains what data we collect, how we use it, and what rights you have.

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We act as the data controller for any personal information you share with us — meaning we’re responsible for how your data is handled and protected.

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How We Use Your Information

 

We use your data to:

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• Provide and improve our products and services

• Respond to enquiries and feedback

• Process quotes, orders, and installations

• Keep you updated about products or offers (only if you’ve given us permission)

• Ensure safety, security, and legal compliance

• Prevent fraud or misuse of our services​

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We only ever use your data when we have a valid reason — such as fulfilling a contract, meeting legal obligations, or when it’s in our legitimate interest to improve our business and customer experience.

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You can withdraw your consent or object to certain types of data use at any time by contacting us.

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Information We Collect

 

We collect information when you:

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• Request a quote or make an enquiry

• Purchase our services

• Use our website or interact with us online

• Enter a competition or provide feedback

• Contact us directly by phone, email, or post

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The information may include your name, contact details (email, phone, address), and any other details relevant to your enquiry or installation.

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Our website also uses cookies and similar technologies to improve your experience — helping us understand how our site is used and how we can make it better. You can manage or block cookies in your browser settings at any time.

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Information from Third Parties

 

Occasionally, we may receive customer leads from trusted third-party providers. These partners are required to ensure that all data shared with us is fully compliant with UK GDPR regulations and that you’ve given consent to be contacted by us.

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Your Rights

 

You have the right to:

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• Access the personal data we hold about you

• Request corrections or updates to your information

• Ask us to delete or restrict how we use your data

• Withdraw consent at any time

• Object to certain types of processing, such as direct marketing

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To exercise any of these rights, or if you have any questions about how your data is handled, please contact us.

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You can also unsubscribe from marketing emails at any time by clicking ‘unsubscribe’ in any email or contacting us directly.